Who operates Lozane
Lozane is operated by Lozane Enterprise, registered in Buea, Cameroon (registration TPPRR/RC/BUA/2026/A/0194). This policy explains what information we collect through Lozane, why, and how you can ask us to export or delete it.
Information we collect
Because Lozane works through WhatsApp, what we collect depends on how you use it:
- Your WhatsApp phone number, used to identify your account and send replies.
- The messages you send to the Lozane WhatsApp bot, so we can understand requests and respond.
- Business records you choose to enter — such as sales, stock movements, expenses and credit or debt notes — which you provide so Lozane can track and summarise your business.
We do not ask for passwords, card numbers or national ID numbers through WhatsApp.
How we use this information
- To operate the service — organise the business data you send us and reply to you on WhatsApp.
- To maintain and secure the service, including diagnosing and fixing problems.
- To improve Lozane — understanding how the product is used so we can make it more useful. [CONFIRM: whether usage data is used for analytics or model training beyond running the service]
Where your information is stored
[CONFIRM: country or region where WhatsApp message and business-record data is stored]. Your information is stored with the hosting and database providers we use to run Lozane. [CONFIRM: name of hosting/database provider(s)]
Who we share information with
We share information only as needed to run the service:
- Meta / WhatsApp — all messages pass through WhatsApp as the messaging channel, under Meta's own terms and privacy policy.
- [CONFIRM: name of WhatsApp Business API / messaging provider, e.g. Twilio, 360dialog] — the provider that connects Lozane to WhatsApp.
- [CONFIRM: name of hosting provider] — which stores and runs the Lozane service.
We do not sell your personal information, and we do not share your business records with other merchants.
How long we keep information
[CONFIRM: retention period for messages and business records, e.g. "for as long as your account is active, plus X months"]. You can ask us to delete your data sooner — see "Your rights" below.
Your rights
You can ask us at any time to:
- Export a copy of the business records and messages linked to your WhatsApp number.
- Delete your data from Lozane.
To make a request, email [email protected] including the WhatsApp number linked to your records. We aim to respond within [CONFIRM: response time, e.g. "14 days"].
Changes to this policy
We may update this policy as Lozane changes. The "Last updated" date at the top always reflects the latest version.
Contact
Questions about this policy can be sent to [email protected].